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Customer Consultant

Hai Phong City, Viet Nam

 Last updated on

22/07/2022


 Position type

Fulltime

 Salary

Up to $800/month + Bonus


 Experience

At least 01 year

 Work address

Taiyo Building, Hong Bang, Hai Phong


 Contact information

HR Department: (+84) 225 730 9838

 Job Description

  • Consult business administration software solution ERP/CRM/eCommerce;

  • Coordinate with other departments to survey, analyze and verify customers' requirements  and specific operations (sales management, purchasing, inventory, manufacturing, supply chain, human resources, payroll, e-commerce, etc.) to propose suitable solutions;

  • Plan and implement software deployment for customers;

  • Implement the solution deployment process for the customer and deliver the solution on time, within the allowable budget with the highest level of customer satisfaction;

  • Manage risk during and after software deployment to customers;

  • Perform software feature testing developed according to the customer's demands;

  • Advise, support and guide customers to use Odoo/Viindoo software (training provided);

  • Write software guide docs based on trained knowledge; 

  • (In a few cases) Make master plans and quotations for customers, close orders with the support of Sales team;

  • Coordinate with other departments to process the company's internal projects, develop a brand of the company.


Requirements

 Expertise

  • Graduated from fulltime university or higher majoring in Accounting, Business Administration (mastering accounting skills), Management, Information Technology, Computer Science, Data Science, Information Systems, E-commerce or equivalent;

  • Proficiency in office computer, excellent skill in using excel and word processing functions, data querying in Excel;

  • Skills to train and guide users;

  • Skills in presentation, negotiation, persuasion and problem solving;

  • Skills in systematization and processization.

 Others

  • Strong organizational spirit, hard-working, honest and able to withstand high pressure;

  • Good communication, confidence;

  • High responsibility in work. Punctuality, right quality and right service when committing to customers;

  • Spirit of learning, agility, dynamism;

  • Ability to work in groups and independently;

  • Ability to self-study, enjoy learning;

  • Ability to go on business according to work requirements.

 Experience

  • Experience and knowledge of ERP, CRM, or similar software is an advantage.

 Preferred

  • Having knowledge of Vietnamese and international accounting;

  • Passionate about technology, love to learn business management software;

  • Good conversational English.


Benefits

  Salary - Bonus

  • Salary: Negotiable. Up to $800/month + project commission;

  • Salary review at least twice a year.

  Training & Development

  • Coaching provided: Business Administration, IT Application Solutions,...;

  • Training provided: team leader, project management...;

  • Having the opportunity to participate in large projects, using the latest technology and techniques;

  • Being free to create and suggest ideas; 

  • Opportunity to build relationships with people with status in society;

  • Clear promotion roadmap.

  Others

  • Fully welfare under the Labor Law of Vietnam (social insurance, health insurance,....);

  • 18 days of paid annual leave;

  • Annual health checks;

  • Professional, dynamic and rapidly developing working environment;

  • Activities: annual travel, team-building, company and employee birthdays, daily tea-break,...;

  • Sport clubs: Football, billiard,...

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