Customer Consultant

 Job Description of Customer Consultant

• Consult business administration software solution ERP/CRM/eCommerce;

• Coordinate with other departments to survey, analyze and verify customers' requirements  and specific operations (sales management, purchasing, inventory, manufacturing, supply chain, human resources, payroll, e-commerce, etc.) to propose suitable solutions;

• Plan and implement software deployment for customers;

• Implement the solution deployment process for the customer and deliver the solution on time, within the allowable budget with the highest level of customer satisfaction;

• Manage risk during and after software deployment to customers;
  

• Perform software feature testing developed according to the customer's demands;

• Advise, support and guide customers to use Odoo/Viindoo software (training provided);

• Write software guide docs based on trained knowledge; 

• (In a few cases) Make master plans and quotations for customers, close orders with the support of Sales team;
  

• Coordinate with other departments to process the company's internal projects, develop a brand of the company.

Requirements of Customer Consultant

 Expertise

• Graduated from fulltime university or higher majoring in Accounting, Business Administration (mastering accounting skills), Management, Information Technology, Computer Science, Data Science, Information Systems, E-commerce or equivalent;

• Proficiency in English.
  

• Proficiency in office computer, excellent skill in using excel and word processing functions, data querying in Excel;

• Skills to train and guide users;

• Skills in presentation, negotiation, persuasion and problem solving;

• Skills in systematization and processization.

 Others

• Strong organizational spirit, hard-working, honest and able to withstand high pressure;

• Good communication, confidence;

• High responsibility in work. Punctuality, right quality and right service when committing to customers;

• Spirit of learning, agility, dynamism;

• Ability to work in groups and independently;

• Ability to self-study, enjoy learning;

• Ability to go on business according to work requirements.

 Experience

• Experience and knowledge of ERP, CRM, or similar software is an advantage.

 Preferred

• Having knowledge of Vietnamese and international accounting;
  

• Passionate about technology, love to learn business management software;